If any of our apparel does not fit properly, we will accept exchanges on anything unworn and unwashed within 21 days of the order date. Customers will be responsible for return shipping charges.
Due to sanitary reasons, all headwear is a final sale.
Stickers and all other accessories are a final sale.
If for any reason you're unsatisfied with your goods due to it being damaged, or your package does not arrive, please email us with all exchange inquiries or concerns.
Free shipping over $150 within Canada and United States. Any amount less will be subject to a shipping charge. This information will be calculated in your shopping cart.
Packages will be sent out via Priority Mail and includes tracking. Expected delivery times vary by province.
British Columbia & Alberta - 2 business days
Saskatchewan, Manitoba, Ontario- 4 business days
Yukon & Northwest Territories- 6 business days
Quebec- 7 business days
Newfoundland & Labrador, PEI, Nova Scotia, New Brunswick, Nunavut- 9 business days
Packages will be sent out via Tracked Packet and takes 6 business days.
As shipping costs vary greatly between international countries and the majority of our customers are located in Canada and the US, please contact us directly at firstname.lastname@example.org and we can put together a quote for your order.
Japhands Kustoms will not be held responsible for delayed shipping times. We do our best to offer quick ship out times but once it has been processed it is out of our control. Please understand that there may be delays in shipping due to the current Covid-19 pandemic. If you have any questions or concerns with your order, please contact us and we will help you any way we can.
If for any reason your package has not arrived after one month and the package can no longer be tracked by the shipping carriers, please contact us to resolve the issue.
Japhands Kustoms does not include any duties or import costs in our prices. The customer will be responsible for any extra charges that may occur upon arrival.